COVID19 Processes

Canada Post changes retail, delivery procedures amid COVID-19

Many Canada Post offices are reducing hours and changing the way they deliver packages to help halt the spread of COVID-19 (coronavirus).

Canada Post will be implementing a “knock, drop and go” approach to eliminate customer interactions during package deliveries.

Employees will knock or ring the doorbell, place the item(s) in the safest location available and leave. For packages that need identification or customs payment, customers will need to pick them up at post offices.

Meanwhile, most retail offices will be opening one hour later and closing one hour earlier to allow staff time to clean and restock, while some are closed due to building closures.

The first hour of each day will also be dedicated to those most at risk – seniors and people with compromised immune systems.

Customers will be asked to stand two metres (six feet) apart from each other while waiting in line and smaller stores will be limiting the number of customers inside at one-time.

“While we all support social and physical distancing efforts to keep our communities safe, social interaction from a distance is still very much appreciated by our people,” said Canada Post in a statement.

“Like other organizations providing important services, our people are working hard under difficult circumstances.”

Source: Canada Post